Innovate Games LTD ("InnoGames") is seriously committed towards protecting the privacy of its users when processing personal data and considers this for all business processes. InnoGames observes the pertinent data protection guidelines. These data protection provisions apply to all services offered on websites operated by InnoGames as well as to portals and to all online games offered by InnoGames ("Website") but not to pages belonging to other providers to which the website may link. In this respect, the data provision conditions of the relevant provider shall apply.

Here we would like to inform you about the way we collect and use data. By accessing and using the Website, you expressly declare that you approve of the following data protection provisions. At any time, you have the right to revoke any potentially granted approvals to be effective in the future. (Refer to clause 8 "Revocation option").

If you have any questions as to how InnoGames uses your personal data, please contact us. (refer to clause 9 "Questions on data protection and contact").

1. Capturing and use of your personal data by InnoGames

1.1 You are anonymous when visiting the website. Any access by a user of the website and any retrieval of a file always collects access data on this process in the protocol file on our server without personal relevance and is stored in our server as follows: Internet Protocol, address / IP address, page from which the file was requested, date, time, browser type and operating system, the page you visited, transferred data quantity, access status (file transferred, file not found, etc.). This data is used to generate statistics which help InnoGames to adapt the services offered to your requirements.

1.2 In principle, InnoGames only gains knowledge of, captures and utilises such data which you provide when using the website within the scope of your initial registration and full user registration and, if applicable, when making use of services subject to a charge. Upon initial registration and full user registration, all you need is to give a user name and an email address.

1.3 Within the scope of executing the concluded user agreement, in particular with regard to any services subject to a charge which you have selected, you may be required to provide further data, such as for example, full name, address, banking details, credit card numbers, etc. The processing of your requests or your support may also require us to ask for personal data, such as your name, address, email address and telephone number. InnoGames will treat this data confidentially and according to the legal data protection provisions. InnoGames will not pass such information to a third party without your authorisation, other than to the extent required to execute the agreement, to process your requests or for your support. You will find more details regarding passing on data to third parties in clause 6 "Passing personal data to third parties".

1.4 Here, InnoGames points out that inventory data, utilisation data and statement data according to Articles 14, 15 of the Telecommunications Act or Article 28 of the Federal Data Protection Act are collected, processed and used and this is done, as far as required, even beyond the fulfilment of an agreement. InnoGames reserves the right to store IP addresses and log files for a reasonable period of time after making use of the website to monitor whether the user complies with the conditions and game rules, in particular to ensure proper processing of the payment that you have authorized. This process especially serves to prevent or clarify any cases of abuse and to allow these data to be appropriately passed on to the investigative authorities in specific instances. For the rest, as far as possible, any other evaluation of the data takes place in an anonymized form. Provided there is no pending concrete prosecution action and no preliminary proceedings have been initiated for abuse, the IP addresses and log files are deleted in full at the end of this deadline.

1.5 At its own initiative or at your request, InnoGames can complete, correct or delete incomplete, incorrect and/or outdated personal data which InnoGames stores in connection with the operation of the website.

1.6 Within the scope of legal provisions, InnoGames immediately deletes personal data at the authorised person`s request, provided this does not contradict mandatory legal retention obligations.

2. Receipt of information about the Game / Newsletter

With your registration, you confirm that you agree to receive regular email information about the game (e.g. information about updates, etc.) for which you have initially registered / fully registered, as well as a newsletter with current information about other games, etc. You can, at any time, send InnoGames a message that you no longer wish to receive such information. In addition, you always have the option to de-register via a special link located directly in the information about the game or in the newsletter to stop any further receipt.

3. Data security

3.1 At all times, InnoGames strives to take precautions, to a reasonable extent, to prevent unauthorised access to your personal data as well as the unauthorised use or falsification of theses data and to minimise the corresponding risks. Nevertheless, the provision of personal data, wheter this is done personally, by telephone or over the Internet, is always associated with risks and no technological system is fully exempt from the possibility of manipulation or sabotage.

3.2 InnoGames processes the data collected from you according to the German Data Protection Law. All employees are obliged to comply with data secrecy and the data protection provisions and are instructed accordingly. In the event of payment transactions, your data is transferred encrypted through the use of the SSL process.

4. Passing personal data to third parties

4.1 InnoGames will in principle only pass your personal and/or billing-related data to third parties, that is to partner companies, other companies cooperating with InnoGames, external service providers and investigative authorities as far as this is required to fulfil the agreement and for the aforementioned purposes, in particular for payment processing as well as to protect other users or as provided by law. Payment processing takes place via external service providers (e.g. credit card companies, banks, PaySafe, Wallie, Clickandbuy, Moneybookers, Paypal, Global Collect). Your protected interests are considered according to the legal provisions. External service providers are obliged to treat your data confidentially and securely and may only use your data as far as this is required to fulfil their duties. We point out that InnoGames may be obliged to pass data on the basis of legal provisions (e.g. passing to investigative authorities). Data are only passed as far as this is required or prescribed by law.

In the event of payment arrears, InnoGames will, if necessary, instruct a collection company or a lawyer to collect the payable amount. The required data are passed for this purpose and utilised in compliance with all data protection guidelines.

4.2 In other instances, InnoGames will only pass your personal data which you provided to InnoGames during the course of your registration and to process your order if you have previously given your express approval.

5. Changes

InnoGames can change these data protection provisions or change the content of the page or change or block access to these pages at any time. InnoGames will use suitable means to point out such changes.

6. Option of revocation and data deletion

6.1 If you wish to revoke your approval to send information about the game or the newsletter, please send an email to: by stating your user name and the email address to which the information and/or the newsletter is being sent. Each of our newsletters contains a link which gives you the oppportunity to revoke your approval and to cancel the newsletter.

6.2 At your request, InnoGames will immediately delete personal data, that is data which include the user`s information about personal and factual circumstances, unless mandatory obligations to preserve records or other obligations contradict such a deletion.

7. Questions on data protection and contact / information, correction, deletion and blocking

You are always entitled to request information about any of your data that InnoGames has stored, as well as their origin and recipient and the purpose it was stored for. If you have any questions about data protection or if you wish to correct, block or delete your profile or any of your personal data, or if you would like to revoke a granted authorization regarding the use of your customer data or e-mail address, please contact the following and also provide your username and your e-mail address:

Innovate Games LTD
The Financial Services Centre, P.O. box 1323, Stoney ground, Kingstown, VC0100, St. Vincent & the Grenadines